Refund policy

Effective Date: May 23, 2026

At Vickerss, customer satisfaction is one of our highest priorities. We are committed to providing quality products and a transparent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

Customers may request a return within 30 days of receiving the order.

To qualify for a return, the item must meet the following conditions:

  • Item must be unused, unworn, unwashed, and in its original condition
  • Original packaging, tags, labels, and accessories must be included
  • Item must not show signs of damage caused by improper use, washing, or handling
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable Items

The following items are generally non-returnable unless damaged or defective upon arrival:

  • Final sale or clearance items
  • Customized or personalized products
  • Certain hygiene-sensitive items
  • Items marked “Non-Returnable” on the product page

Return Request Process

To initiate a return, please contact our customer support team before sending any item back.

Contact Information

Store Name: Vickerss
Email: info@vickerss.com
Phone: +1 639-478-0152
Business Address: 1912 Hammond Pl NW, Edmonton, AB T6M 0K3, Canada

Please include the following information in your request:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos of the item if damaged or defective

Our support team will review your request and provide return instructions, including the authorized return address if approved.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Customers should provide clear photos showing:

  • The shipping label
  • The packaging
  • The damaged or incorrect item

After verification, we may offer one of the following solutions:

  • Replacement item
  • Full refund
  • Partial refund

Vickerss will cover return shipping costs for approved cases involving damaged, defective, or incorrect items.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping fees are non-refundable unless required by applicable consumer protection laws.
  • We recommend using a trackable shipping service, as Vickerss is not responsible for lost return packages.

Refund Policy

Once the returned item is received and inspected, customers will be notified regarding the approval or rejection of the refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 1–3 business days
  • Processing time may vary depending on your bank or payment provider
  • Shipping charges may be deducted from the refund amount if applicable

Please note that financial institutions may require additional processing time before the refund appears in your account.

Exchanges

We currently support exchanges for eligible items if:

  • The requested size or variant is available
  • The item meets return eligibility requirements

To request an exchange, please contact our support team before returning the item.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once an order has entered processing or shipment preparation, cancellation requests may no longer be possible.

If the order has already shipped, customers may initiate a return after delivery according to this policy.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank for additional processing information
  4. Reach out to our customer service team for assistance

Fraud Prevention & Abuse

To protect customers and maintain fair business practices, Vickerss reserves the right to:

  • Refuse suspicious return requests
  • Limit excessive return activity
  • Deny returns that violate this policy
  • Require additional verification for high-value orders

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Vickerss
Email: info@vickerss.com
Phone: +1 639-478-0152
Business Address: 1912 Hammond Pl NW, Edmonton, AB T6M 0K3, Canada

We are committed to responding to customer inquiries within 24–48 business hours.